Detail-oriented professional with 18+ years of experience and a proven knowledge of end user support, IT strategy, and remote systems access. Aiming to leverage my skills to successfully fill the Systems Administrator role at your company.
Swappa LLC, Kansas City, MO / Nov 2013 – Present
Lead a team of customer support staff in daily operations.
Customer Service and Support via email and web based communication.
Fraud prevention reviewing exif data, IP and IP geolocation data, browser fingerprints, hand writing and other meta information.
Prepare and format internal and external documentation and reporting.
QC Social Booth (Defunct), Blue Grass, IA / Jun 2013 – Nov 2013
Enterprise Support Senior Analyst – Linux
Dell Technologies, Oklahoma City, OK / Mar 2013 – Jun 2013
Inbound Phone Support
Support all Dell Enterprise Server hardware products
Supporting all Redhat Enterprise Linux Products
Best Effort support of RHEL variants, CentOS, Scientific Linux, and Ubuntu Server
Technical Support Specialist – System Administrator
IBM, Dubuque, IA / Dec 2009 – Dec 2012
Datacenter Support via phone and remote
Windows Server 2000 – 2008
VMware ESXi and vSphere
US Army Reserve, Cedar Rapids, IA / Apr 2006 – Apr 2012
Active Duty Deployment – Iraq – 2008-2009
Supply and procurement
Scheduling and logistics
Personal Security of the Chaplain in combat zones
Kirkwood Community College
Cedar Rapids, IA
Completed coursework towards Bachelor of Science (B.S.) Computer Science
Small team leadership
Comptia I-Net+ (defunct)
US Government Secret Clearance (expired)
References available upon request