Brock Hatfield

[email protected]

Summary

Acknowledged for strategically solving problems, using balanced
judgment on critical projects, and delivering on-time, high-quality
work. Honorably discharged United States Army Veteran.

Experience

Swappa
Senior Administrator
November 2013 – Present (10 years 7 months)
Kansas City, Missouri Area
– Team lead for a customer support shift team of 15.
– Administering Ubuntu Server based hosts on AWS. Backups automation via
Python scripts.
– Troubleshooting and documenting web and network issues related to DNS,
Server performance, HTML and JavaScript code errors.
– As part of the fraud prevention team realized a 50% drop in attempted fraud
using OSINT including IP geolocation analysis, image exif data and Sift data
analysis.

QC Social Booth LLC
Co-Owner
June 2013 – November 2013 (6 months)
– System Engineering of PC hardware and Windows operating system.
– Support of booth hardware, data services and operating system. Bench
repair and in the field operation and service.
– Primary point of contact for sales calls and customer service.

FatHat Games
Co-Owner
March 2010 – November 2013 (3 years 9 months)
– Project management of video game products. Oversight of design, writing,
audio, graphical and all other art asset creation.
Page 1 of 4
– Technical support for website administration and game packages on the
Android platform.
Dell
Enterprise Support Sr. Analyst
March 2013 – June 2013 (4 months)
– Operating system level troubleshooting for enterprise and education
customer clusters of 10-500 nodes running RHEL, CentOS and Ubuntu
Server.
– Continuing education of bus level system design of Dell Server hardware
11th and 12th generation.
– Bash scripting to automate troubleshooting and repair steps.

IBM
Technical Support Specialist – System Administrator
December 2009 – December 2012 (3 years 1 month)
– Supported 50,000 Windows servers across 5 datacenters and 20+ hospitals.
– Engineered and wrote an in house server status monitor tool in Powershell
and VBScript that allowed a team of 4 to check, troubleshoot and remediate
500+ servers per shift. A 5x capability increase.
– Maintained detailed documentation of all processess and procedures
undertaken by the support team.
US Army
Specialist
April 2006 – August 2012 (6 years 5 months)
Cedar Rapids, Iowa Area & Camp Bucca Iraq
– Supported NIPR and SIPR networks, printers and Windows workstations.
– Professional writing of military memos, and documentation for Chaplain
section.
– Scheduling and logistics for the Chaplains office and supplies.

Vangent, Inc.
IT Support Technician
January 2007 – November 2007 (11 months)
– Desk side support technician supporting Windows 2000, XP and Vista.
– Hardware repair of Dell PCs and Laptops.
– HP Proliant Server Support of Windows Server 2003 and 2003 R2
– HP Printer Support

Pearson
IT Support Technician
May 2004 – December 2006 (2 years 8 months)
– Setup configure and manage Microsoft SMS sites and servers.
– Support closet to desktop networking infrastructure.
– Parts replacement of Dell desktop PCs and laptops.
– Remotely support servers and desktop via RDP.
– Imaging of servers and desktop with Norton Ghost.
Gateway
Bench Technician
2002 – 2004 (2 years)
– Windows 98, XP and 2000 support.
– Gateway Desktop and All-in-one hardware support and repair.
– Replace all internal components of a PC.
– Provide end user support for peripherals.

Remax Bi-State
Desktop Support Technician
2001 – 2002 (1 year)
– Network installation(closet wiring, crimping).
– Desktop PC hardware support.
– HP small business printer support.
– Trouble shoot proprietary real estate software.
Xerox Connect
Helpdesk Phone Support
1999 – 2001 (2 years)
Bettendorf, IA.
Y2K John Deere Contract
– Performed Y2K upgrades
– Support of Netscape Navigator
– Update and support Hummingbird software
Genesis Medical Systems Account
– Windows NT4 and 2000 support.
– Supported various proprietary medical systems.
– Over the phone HP printer trouble shooting.
– Support of Novell Groupwise.

QC Online
Phone Support Technician
1997 – 1999 (2 years)
Rock Island, IL
– Take end user trouble calls.
– Trouble shoot Windows 98, ME, XP and Mac 9 dial up networking issues.
– Trouble shoot Internet Explorer and Netscape common issues.
– Schedule technician visits.
– Perform account creation for dial up services.

Education

Kirkwood Community College
LAN Management · (2004 – 2004)

US Army Combat Life Saver CRS

CLS Certification, First Aid, Triage, Trama Management · (2008 – 2008)

US Army Advanced Individual Training
MOS Certification, Physical Fitness, Chaplain Assistant · (2006 – 2006)

Scott Community College
Information Technology · (2003 – 2003)

Purdue Global
Associate’s degree, Applied Science in Information Technology · (November
2023 – March 2026)